FAQ
Shipping & Delivery
How long will it take for my rug to be delivered?
Delivery times are typically 7-8 business days for domestic orders and 8-10 business days for international orders, once it’s dispatched from our end
Can I track my rug shipment?
Yes, once your rug has shipped, you will receive a tracking number via email. You can use this number to track your order online.
What are the packaging methods used for shipping rugs?
Rugs are securely packaged, rolled, or folded, depending on their type and size. We use protective materials to prevent damage during transit.
Payment Related
Is my payment information secure?
Currently, we do not support multiple payment methods for a single order. Please choose one payment method during checkout.
Can I use multiple payment methods for one order?
Yes, once your rug has shipped, you will receive a tracking number via email. You can use this number to track your order online.
How can I get a receipt for my purchase?
Once your order is confirmed, you will receive an email receipt. You can also log in to your account on our website to view and download your purchase receipt.